The store that sold you the bike is preferably the one that offers the warranty management, assembly, disassembly, shipping, reception, and revision of your bike. If you go to a different store, they may charge you for labor.

Your order will be sent to the store you have previously selected, and the store will contact you when they have your order.

The store itself will contact you when the bike has been assembled.

There is no limitation based on the operating system installed on devices. The app is compatible with all current operating systems.

You can find more information about how the app works at the following link:

You can find all the information at:

Go to the product page of each bike and check the section 'What's my size?

Check our sections:

Please contact us through info@bhbikes.com.

Through its authorised stores, BH Bikes provides the original buyer with a commercial policy to cover any manufacturing defects in frames for a period beyond that specified in the product's statutory warranty, pursuant to the following clauses:

The LIFETIME warranty solely applies to BH bikes that are sold through stores that are authorised by BHBIKES EUROPE S.L.

-The buyer must register the LIFETIME warranty online, with the information duly completed, within 30 calendar days of the purchase date, as it appears on the invoice issued by the authorised store, on which the bike's serial no. must be specified.

-This warranty cannot be transferred to subsequent buyers and it is cancelled when the bicycle is sold to a third party. Original buyer means the individual who registers the warranty at the time of the purchase; the commercial warranty cannot be transferred to third parties who are not the original buyer.

-It shall be compulsory to have the bicycle serviced in an establishment that is authorised by BHBIKES and according to the instructions in the user manual.

More information at:

Please contact us through info@bhbikes.com

Please email us at info@bhbikes.com or, if you're registered on our website, go to your personal account in the "Warranty Registration" section and download the attached document.

Please send us an email to info@bhbikes.com.

Contact your nearest BH store.

Check the following section of our website:

Contact the store where you purchased the bicycle, and they will inform you of the process.

The store that processed your warranty will inform you about its situation. Please contact them for any inquiries.

1.Go to the top right of the website and click on the silhouette icon. Below "Password," you will see something like this text: "Remember password". Click on it and enter your email. Shortly, you will receive an email to change your password. Don't forget to check the Spam folder.

2.If you can't access with step 1, try logging in from another browser.

Our warranty is not transferable to second buyers and is cancelled at the time of the bike's sale to a third party. The original purchaser, who registers the warranty at the time of purchase, is understood as the original buyer, and the commercial warranty cannot be transferred to persons other than the original purchaser.

Bikes can vary in weight because the frame undergoes a manual process. Please contact your reference store; they will be able to assist you with this information.

Find all the information regarding this at:

If you register your bike during the first 30 days from the date of purchase, and you will receive on your BH frame an extension to lifetime warranty * and 5 years warranty on your BH engine: iLynx Trail, iLynx Race, Core, Atom.

Follow the steps in the following link to register your warranty:

You can email us at info@bhbikes.com.

You can find all the information on the product sheet of the bike or component you are interested in.

No. The orders will be sent to the store you select.